Bhoomika Gupta
Operational Executive @Yaheetech
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WORK HISTORY
Operational Executive @Yaheetech
Gurugram, IN
Resolved 50+ daily B2C customer queries via email on order status, shipment tracking, delivery issues, andreturns, leveraging CRM/ERP systems to improve first-contact resolution rates.Investigated and closed freight logistics claims (lost/damaged shipments, delivery exceptions), ensuring 100%accurate documentation and reducing claim resolution time by ~20% through effective coordination withwarehouses and courier partners.Trained and mentored new hires, conducting product/process training, shadowing sessions, and maintainingupdated training content—contributing to a 30% reduction in ramp-up time and higher process compliance.Maintained and streamlined operational trackers (refunds, replacements, escalations), enabling timely reportingand audit readiness while minimizing data errors.Conducted quality audits on customer communication, providing structured feedback that improved emailaccuracy, professionalism, and compliance with company standards, raising quality scores across the team.Delivered backend operational support for US-based platforms (Temu, Amazon, Shopify, Walmart, eBay),ensuring SLA adherence and a 15% improvement in on-time issue resolution.
EDUCATION
Delhi University
bsc. physics honours, Physics
Nachiketan public school
SENIOR SECONDARY, NON MEDICAL
Delhi University
Msc., Physics
ABOUT BHOOMIKA GUPTA
As an Operations Executive at Yaheetech, I specialize in managing customer support and…
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