Yogesh Bhondekar

About Yogesh Bhondekar

Driving AI-powered innovation, digital transformation, and customer-centric product growth.I’m a seasoned product leader with 11+ years of experience across Product Management, AI, SaaS, and Digital Strategy, leading impactful enterprise and consumer products in global markets. I specialize in transforming ideas into scalable solutions, building 0→1 products, and driving business growth through AI-driven automation, customer experience optimization, and digital transformation. Proven Track Record in: AI & SaaS Product Strategy – Building GenAI, Conversational AI, and intelligent automation solutions. Enterprise & B2B Product Leadership – Scaling 0→1 products for Fortune 500 companies. Digital Transformation – Leading large-scale tech modernization in Aviation IT, MRO, and IT Services. Stakeholder & Executive Influence – Driving product vision, roadmap alignment, and GTM execution. What Drives MeI believe in the power of technology as a force multiplier to solve complex business challenges. I’m passionate about leveraging AI, automation, and digital strategy to craft seamless, efficient, and intelligent experiences for both customers and employees. Current Role @ ServiceNowLeading product innovation in AI-driven customer service CRM, shaping the future of AI Agents and Generative AI for enhanced productivity and UX. I work cross-functionally to deliver unified contact center solutions for customers, employees, and support agents. Past Leadership Roles in Aviation & SaaS• Led digital transformation and AI adoption at AirAsia & Jet Airways• Spearheaded ServiceNow implementation at SITA.aero• Led data migration and product adoption for major airlines like Lufthansa, Qatar Airways, Etihad, Malaysia Air, and Vueling. Domain experience: SaaS | Travel & Transport | Aviation | Airlines | MRO | IT Services | Cloud | Consulting | Digital Platforms Business Tools : ServiceNow, Salesforce, Oracle Siebel CRM, Microsoft 365, Power Apps, SharePoint, AMOS (MRO), Oracle Fusion, Jira, Miro, Blueworks Live, SAP BO, Figma, Adobe XD, Camtasia, Reprise, Canva, Visio, Project, Excel, Tableau, Power BI, Microstrategy, Slack.

Experience

1. Principal Product Manager

   ServiceNow

   Feb 2024 — Present · Hyderabad, IN

   Building products for CRM **- Customer & Agent Experience- Generative AI (Now Assist)- AI Agents (Agentic AI)- Microsoft Copilot - Custom AI skill builder with Now Assist Skill Kit - Prompt configurator - Analytics generation - Chat, Case & Call summarization - AI powered knowledge generation- Conversational AI interfaces / chatbots, omnichannel- Sales & Order Management (Lead to Cash)- Contact Center as a Service (Amazon Connect, 3C Logic, Genesys, Five9)- Product Strategy & Roadmap- Market Research- Go to Market- Product Demos- Analyst demos for Gartner, Forrester, IDC

Education

• Maharashtra State Board of Technical Education (MSBTE)

  Diploma of Engineering, Information Technology

  2004 — 2007

• Indian Institute of Management Mumbai

  Master of Business Administration - MBA, Business Administration, Management and Operations

• Harvard Business School Online

  Certificate, Disruptive Strategy

• Shri Sant Gajanan Maharaj College of Engineering, Shegaon

  Bacheoler of Engineering, Information Technology

  2007 — 2011

Skills

• Supply Chain Management
• Erp
• Operations Management
• IT Management
• Cloud Computing
• Data Center
• Industrial Engineering
• Business Analysis
• Six Sigma
• Logistics
• Team Management
• Information Technology
• Project Management
• Supply Chain
• Management
• Business Process Improvement
• Sales & Marketing Functions
• E-Commerce
• IT Service Management
• Analysis
• Vendor Management
• Crm
• Strategy
• Business Intelligence
• Microsoft Office
• Business Process
• Process Improvement
• Microsoft Excel
• Business Strategy
• Business Process Re-Engineering
• Procurement
• Software Project Management
• Itil
• Requirements Analysis
• Project Planning
• Leadership
• Sql
• Program Management
• Project Portfolio Management
• Business Transformation