Bhishek Sharma
Sr. Associate Technical Support at Tech Mahindra
- Role
- Sr Associate Technical Support at Tech Mahindra
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Bhishek Sharma
Seeking a dynamic role in a growth-oriented company where I can leverage my skills…
Experience
Sr Associate Technical Support
Jan 2022 — Present · Chandigarh, IN
Working for an international US-based telecom company, AT & T• Executing networks troubleshooting related to Cisco routers, switches, Ciena modems, etc. • Assisting clients with L1 support. Dealing with customers’ network operation centres and sharing progress updates on timely bases. • Maintaining SLAs and documenting incident details. Responding quickly to all technical queries. • Making an initial assessment into the nature of the incident, assessing the severity, impact and risk. • Reviewing the progress of an incident and keeping customers informed. • Ensured quality work and have been awarded multiple times for it.
Education
Punjab Technical University
Bachelor's Degree
2012 — 2016
Skills
- Management
- Microsoft Office
- Customer Service
- Public Speaking
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Leadership
- Research
- Project Management
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