Bhimashankar Vithalkar

About Bhimashankar Vithalkar

Passionate about keeping IT services running seamlessly.I am a dedicated and result-oriented Major Incident Manager with 3.8 years of experience at IBM, specializing in managing the complete lifecycle of IT incidents in fast-paced, mission-critical environments. My core focus lies in handling major incidents (P1/P2/P3), ensuring minimal business impact, and collaborating with global teams to meet SLA targets and optimize service delivery. Technical Proficiencies:• Tools: ServiceNow, BMC Remedy, Nagios, Zabbix, SolarWinds• OS: Windows Server & Linux• Scripting: Basic PowerShell & Shell• Reporting: Excel (Advanced)• Frameworks: ITIL V4 (Working knowledge) Key Achievements:• Led multiple high-impact incident bridges, maintaining clear communication with stakeholders and ensuring timely resolution.• Proactively reduced MTTR through trend analysis and RCA-driven process improvements.• Played a pivotal role in IT service continuity planning and risk mitigation during change activities.I believe in delivering value beyond incident resolution—through strong documentation, continuous improvement, and stakeholder alignment. Open to new challenges and opportunities where I can further sharpen my skills and contribute to resilient IT ecosystems.Let’s connect if you’re looking for someone who thrives under pressure and champions operational excellence.

Experience

1. Major Incident Manager

   IBM

   Aug 2022 — Present · Pune District, IN

   Key Responsibilities:• Managed end-to-end incident lifecycle, ensuring adherence to SLA and ITIL best practices.• of incidents (P1/P2/P3), coordinating across cross-functional teams globally.• Utilized ServiceNow and BMC Remedy for effective ticketing and communication.• Conducted daily bridge calls and post-incident reviews for continuous improvement.• Proactively monitored infrastructure health using Nagios, Zabbix, and SolarWinds.• Executed Root Cause Analysis (RCA) for recurring issues and implemented corrective action plans.• Liaised with Change Management during planned maintenance to reduce business disruption.• Generated actionable reports to analyze performance trends, reduce MTTR, and identify recurring bottlenecks.• Ensured documentation accuracy and alignment with ITIL v4 practices.

Education

• Jagadamba College of Engineering & Technology, Arni road, Yavatmal.

  Bachelor of Engineering - BE, Civil Engineering

• Vivekanand Vidhyalaya, Yavatmal.

  SSC- 10th

• Amolakchand Mahavidyalaya, Yavatmal

  HSC - 12th, Physics, Mathematics, Chemistry