Bryan Hill

Export Supply Chain and Logistics Specialist @Hapag-Lloyd Usa, Llc

Atlanta, GA, US

Streamlined container routing and equipment allocation, cutting transit delays by 20% while ensuring accurate documentation for 100+ shipments weekly.Delivered full-service customer support on billing, cargo tracking, and customs queries, boosting satisfaction scores by 15%.Partnered with global service centers to prepare and release import/export documentation, reducing compliance errors by 30%.Facilitated customs clearance and cargo release, resolving disputes within 24 hours on 95% of escalated cases.Audited and improved shipment reporting processes, increasing accuracy of manifests and invoices by 25%.