Bheemaraju Vagu
Engineer Software Configuration & Development @Eli Lilly and Company
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WORK HISTORY
Engineer Software Configuration & Development @Eli Lilly and Company
IN
Developed and enhanced Service Catalog items, including creating new catalog items, designing order guides, developing record producers, and modifying existing ones.2. Created and maintained MID Servers in client-provided zones, including the setup of MID Server clusters.3. Designed and managed Discovery Schedules, including Cloud Discovery for AWS and Azure environments.4. Built and implemented Service Mapping, gathering requirements directly from clients and delivering accurate service models.5. Worked on Configuration Management Database (CMDB), including configuring IRE rules, monitoring the CMDB Health Dashboard, and leveraging KPIs to perform data quality and cleanup activities.6. Collaborated and connected with global clients on daily deliverables and ongoing projects.7. Provided knowledge transfer (KT) sessions and training to new joiners for effective onboarding.8. Worked as part of a global DevOps team, handling incidents, enhancements, and development tasks to deliver high-quality outputs for end-users and customers.
EDUCATION
Jawaharlal Nehru Technological University
Bachelor of Engineering - BE, Computer Science
ABOUT BHEEMARAJU VAGU
As an experienced ServiceNow professional with 5+ years of expertise, I specialized in…
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