Bhawna Tewari

About Bhawna Tewari

Operations leader with over 21 years of experience spanning banking, financial services, and insurance. Currently serving as Vice President at HSBC, driving AML, investigative reporting, and transaction monitoring initiatives while overseeing team growth and operational excellence. Skilled in automation, problem-solving, project management, and ensuring audit readiness and compliance through robust governance practices. Dedicated to building and stabilizing teams, improving quality, and implementing automation-led innovations to enhance productivity and controls. Committed to fostering collaboration, managing stakeholders effectively, and advancing organizational goals through strategic planning and performance management. Certified in ICA and PMP, with a proven ability to deliver impactful results in dynamic environments.

Experience

1. Assistant Vice President

   汇丰

   Jan 2022 — Present · Hyderabad, IN

   Strategy and Planning: Responsible for developing and implementing the overall quality strategy, policies, and procedures in line with the organization\'s goals. This includes defining quality metrics, establishing quality objectives, and ensuring compliance with relevant regulations and standards.Risk Management: Assess and manage quality risks associated with related markets and products. Work closely with cross-functional teams to identify potential risks, develop risk mitigation strategies, and implement preventive measures to minimize quality issues.Stakeholder Collaboration: Collaborate with various stakeholders to understand requirements and ensure quality expectations are met. Participate in cross-functional meetings, provide quality-related insights, and drive alignment on quality-related decisions.Quality Assurance Processes and Improvement: Designing and implementing QA processes and methodologies to ensure efficient and effective testing and validation of products or services. Continuously evaluate and improve QA processes, tools, and methodologies to enhance efficiency, effectiveness, and overall quality. Identify bottlenecks, implement automation strategies, and leverage data-driven insights to optimize QA activities.Team Leadership: Managing and providing leadership to the QA team, including hiring, training, mentoring, and performance management. Establish a collaborative and productive work environment, fostering a culture of quality and continuous improvement.Compliance and Audits: Ensure adherence to regulatory requirements and industry standards by establishing robust compliance processes. Also responsible for coordinating and overseeing external audits and certifications.Reporting and Communication: Provide regular status updates, quality metrics, and reports to senior management and other stakeholders. Communicate QA strategies, challenges, and achievements effectively, promoting transparency and accountability.

Education

• Bhopal School of Social Science

  Bachelor's Degree, Commerce

  2000 — 2003

Skills

• Transition Management
• Vendor Management
• Relationship Management
• Mis
• Talent Management
• Bpo
• Service Delivery
• Business Analysis
• Banking
• Team Management
• Performance Management
• Management
• Pmo