Bhawna
Team Lead - Product - Business Analyst | Gen AI Product Management | Ex-Paytm | SaaS & Fintech | AI Process Automation | Google DigiPivot ’24 | GTM & Strategy
- Role
- Team Lead - Product at Paytm
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bhawna
I’m a Product Analytics Specialist with ~4.5 years of experience working at the…
Experience
Team Lead - Product
Apr 2025 — Present · Noida, IN
Revamped Paytm’s ₹600 Cr field collection app by synthesizing feedback from 874+ tickets into detailed PRDs and user stories.• Resolved 900+ escalations across CreditMate App, Dashboard, and TMS; collaborated with 20+ internal teams (product, support, compliance, field ops) to ensure timely deployment.• Automated loan allocation workflows, replacing Excel-based processes with real-time case distribution logic — improved accuracy and saved 12+ hours per week for agency admins.• Partnered with engineering and compliance to deliver platform-wide enhancements, improving agent experience, ensuring data accuracy, and advancing Paytm’s lending roadmap.
Education
Gargi College, Delhi
Certificate course in german, German Language and Literature
2020 — 2020
Gargi College, Delhi
BBE, Business/Managerial Economics
2018 — 2021
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