Bhawna Sharma
IT Consultant End-user Support @Velocis Systems Private Limited
Chemnitz, DE
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+91 *********19
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WORK HISTORY
Apr 2025 — Present
IT Consultant End-user Support @Velocis Systems Private Limited
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Remote support through AnyDesk and TeamViewer, resolving technical issues across ticketing platforms within fixed SLAs.Create and update comprehensive documentation including SOPs, knowledge base articles, and end-user manuals.Remote and Ad hoc users trainings
ABOUT BHAWNA SHARMA
7+ years implementing enterprise IT systems that actually get adopted. I have led…
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