Bhawna Talreja
Management/Business Development/Sales Specialist/Wellness coach/Educator VLCC- A Carlyle Company
- Role
- Center Head at VLCC
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Bhawna Talreja
Passionate about wellness and hospitality, I bring a wealth of experience in management, business development, and client relations. With a background in leading teams and optimizing operations, I excel in creating strategies that enhance customer satisfaction and drive business growth. My expertise lies in managing wellness spaces, crafting seamless client experiences, and delivering operational excellence. I’m dedicated to fostering strong relationships with both clients and team members, and I thrive in fast-paced environments where innovation and quality service are key. Always open to learning and new opportunities, I’m committed to staying ahead in the ever-evolving wellness industry.
Experience
Center Head
Nov 2024 — Present · Indore, IN
Business & Revenue Management:Driving center profitability by achieving monthly and quarterly revenue targets through effective sales planning, client conversions, and strategic cross-selling of VLCC’s wellness, beauty, and dermatology services. • Team Leadership:Leading a multidisciplinary team including doctors, dietitians, dermatologists, therapists, and front office staff to ensure optimal team coordination and high service standards. • Client Experience & Relationship Management:Ensuring an exceptional end-to-end customer journey by maintaining service excellence, personalized consultations, and proactive resolution of client concerns to foster loyalty and referrals. • Sales Strategy & Execution:Implementing client-centric sales strategies focused on results, trust, and long-term wellness relationships while ensuring consistent upselling and membership renewals. • Operational Excellence:Overseeing daily operations including appointment scheduling, service delivery, stock management, and adherence to hygiene and safety protocols as per VLCC’s SOPs and regulatory standards. • Reporting & Performance Tracking:Monitoring center performance through daily MIS reports, sales dashboards, and team KPIs while consistently sharing insights with senior leadership. • Collaboration & Compliance:Coordinating with corporate teams across marketing, HR, and training for promotional activities, staff development, and ensuring audit compliance at the center level.
Education
Renaissance College of Commerce and Management, Indore
Bachelor of Business Administration - BBA
2020 — 2023
Choithram School North Campus - India
Bachelor of Business Administration - BBA
2021 — 2024
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