Bhawna Grover
- Role
- Escalation Engineer - Microsoft Premier at Concentrix
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Bhawna Grover
Office 365: 1. Provided Support for Exchange Online, Mail Flow, IDO and Outlook…
Experience
Escalation Engineer - Microsoft Premier
Apr 2022 — Present
Work and assist on Escalated cases in Critical Severity A support as a Escalation Engineer\\\\nGreat customer handling skills, work with premier customers on escalated cases and deliver excellent support\\\\nDeal with issues related to mail flow and filtering of emails.\\\\nHave a good knowledge of Security and compliance like Unified logs, eDiscovery, policies, reports etc.\\\\nAssist in configuring & troubleshooting of DLP Policies & sensitivity labels.\\\\nTroubleshoot issues related to Outlook or OWA\\\\nHands on experience on Rave, a certified (SD/ticketin) tool of Microsoft\\\\nHelp and guidances in migrating data from Onprem to cloud\\\\nWork on issue of Retention policies & MRM\\\\nReview and audit cases of engineers in my team, share possible resolution to resolve the case\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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