Bhawna Gaur

About Bhawna Gaur

Dynamic, Performance-oriented, and highly attentive toward my job. Currently, I am working as a Key Account Manager responsible for managing and growing relationships with a company\'s most important clients. Earlier i was working as a Relationship Manager at Teleastro. My job is to maintain the relationship between the client and the sales team, there are different roles & responsibilities which I perform i.e, being a Manager, managing the sales floor, being a Team Leader handling the team, being a Trainer giving training to new joiners, in the absence of Operations Department team, manage operational part too, being a Senior also handle complaints & queries of clients and also working on collections of the company, managing data & filtration of data for sales team.along with this responsible for sales follow-ups & sales support relates queries which include after-sales sources, Managing lead sources. Here my experience as a multi-tasker and strong belief in teamwork has taught me that success highly relied on making the different teams work efficiently together towards a common goal.>Strong expertise in building and maintaining long-term client relationships.>Proven ability to meet and exceed sales targets and revenue goals.>Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, colleagues, and stakeholders.>In-depth knowledge of financial products and services.>Proficient in CRM software and sales tracking tools. As a manager, team leader, trainer, follower, learner, and an open-minded intellectual, I drive my job in a very effective and efficient manner for achieving a common goal. I consider myself a highly skilled communicator who can form and maintain good relationships, both internally and externally. I also secure my position in a reputable organization to expand my learning, knowledge, and skills.*Skills Included :>Client Relationship Management >Sales and Business Development >Financial Analysis >Communication and Presentation Skills >Negotiation and Persuasion >Team Collaboration >CRM Software >Galileo and Amadeus Software >IT Help Desk Ticketing Software *Functional Responsibilities >Respond to customer complaints and queries via Whatsapp & Calls >Outcall customers to provide resolution.>Coordinate with other departments resolve customer complaints and queries and provide resolution to customers.>Responding to the high volume of customer queries and complaints.*Behavioral Competency: Eagerness to learn Time management Great team player Customer centric approach

Experience

1. Key Account Manager

   Jangid Motors

   Mar 2025 — Present · Gurugram, IN

   Being a Key Account Manager responsible for managing and growing relationships with a company\'s most important clients.Build strong partnerships, ensure client satisfaction, and drive revenue growth by identifying opportunities and developing strategic plans on the other hand achieving sales targets within assigned territory, developing and managing key customer relationships, identifying new business opportunities, driving sales through consultative selling, managing the entire sales cycle, staying updated on industry trends, and collaborating with cross-functional teams to ensure customer satisfaction; all while focusing on high-value, complex sales within the manufacturing sector.>Customer Relationship Management-Develop and maintain strong relationships with key accounts and decision-makers within target companies-Proactively address customer concerns and provide excellent customer service-Conduct regular customer visits and reviews to identify new needs and opportunities.>Market Analysis and Strategy Development-Conduct thorough market research to understand industry trends, competitor analysis, and customer needs-Identify potential new market segments and opportunities for expansion.>Team Collaboration-Work closely with cross-functional teams like marketing, engineering, and customer service to ensure seamless customer experience-Provide support and mentorship to junior sales team members.>Keys:Sales revenue achieved against targetNew customer acquisition rateAverage deal sizeCustomer satisfaction scoreSales cycle lengthLead conversion rate>Sales Process Management-Effectively manage the entire sales cycle from lead generation to closing deals, including prospecting, qualification, proposal development, negotiation, and contract signing.

Education

• Dr. Bhim Rao Ambedkar University, Agra

  Bachelor of Business Administration - BBA

  2017 — 2020

• Swami Vivekananda Subharti University, Meerut

  Master of Business Administration - MBA

  2021 — 2023