Bhawna Bhatia

Assistant Manager @Global University Systems

New Delhi, IN

Maintain consistent and proactive communication with leads via telephone, email, chat, and social media platforms.Effectively manage incoming leads by addressing queries and providing course counselling to drive conversions.Guide prospective students on program offerings, admission procedures, eligibility criteria, and associated costs.Ensure timely closure of admissions in line with assigned sales targets.Handle all documentation and compliance processes related to admissions.Maintain and update a comprehensive database of student details, call logs, and feedback for reporting and analysis.Monitor and optimize call-to-conversion ratios to improve performance.Analyze sales data to understand patterns among successful conversions and rejections.Provide regular updates and feedback on lead quality and follow-up status.Encourage and manage lead referrals to expand the prospective student network.

DAV UNIVERSITY, JALANDHAR

Master of science in botany, Botany/Plant Biology

Delhi University

Bachelor of science in botany, Botany/Plant Biology

UPES

Master of Business Administration - MBA, Marketing/Marketing Management, General