Bhavik Shah
Empowering Businesses with Cutting-Edge Data Protection and Cyber Resilience Solutions!
- Role
- Customer Success Manager Strategic Accounts at Druva
- Location
- Missouri City, TX, US
- LinkedIn followers
- 500 followers
About Bhavik Shah
Certified Advanced Customer Success Manager, Knowledgeable and performance-driven, managing high value accounts, retaining and expanding, developing client on-boarding processes and building lasting relationships.Certified Knowledge Manager with end-to-end project implementation experience in a typical multinational support environment. Experience in managing a variety of Salesforce projects for support center including building knowledge management module, workflows and queue management, entitlements and milestones, etc.Certified Gainsight administrator with experience in leading Gainsight NXT implementation project in a fast paced, industry leading SaaS startup.Possess strong customer orientation, great technical & communication skills, excellent problem-solving skills, and significant ability to successfully lead and manage a group of people.
Experience
Customer Success Manager Strategic Accounts
Nov 2022 — Present · US
Education
St Xaviers High School
Secondary School Certificate
1988 — 1998
Maharashtra State Board of Technical Education
Diploma, Computer Engineering
1999 — 2002
Sikkim Manipal University - Distance Education
Bachelor's degree, Business Administration and Management, General
2016 — 2019
Skills
- Storage
- Backup Solutions
- Troubleshooting
- Backup Exec
- Virtualization
- Storage Virtualization
- Content Management
- Html
- Knowledge Management
- Storage Management
- Windows Server
- Technical Support
- Microsoft Exchange
- Deduplication
- High Availability
- Corel Draw
- Security
- Enterprise Software
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