Bhavya Gupta

About Bhavya Gupta

I am a seasoned IT Account and Global Engineering Delivery Leader with 20+ years of experience partnering with Fortune 500 clients across the US Australia and EMEA. I specialize in transforming delivery organizations by strengthening delivery maturity, modernizing operating models, and infusing AI and automation to improve predictability, quality, and efficiency across large, complex portfolios.With over 18.5 years in customer-facing leadership roles, I am known for building long-lasting relationships, proactively mining accounts for new opportunities, and aligning delivery excellence with business growth. I focus heavily on improving delivery governance, scaling best practices, and using intelligent automation to enhance productivity and accelerate cycle times.My leadership philosophy centers on empowering teams, enabling continuous learning, and ensuring a strong “test what you build” culture. I strike the right balance between customer expectations and team wellbeing, resulting in motivated teams, strong delivery outcomes, and sustained customer trust.I bring hands-on experience across Product Development, Enhancements, Production Support, Maintenance, and Modernization projects using Agile, Waterfall, and Hybrid methodologies for IT Services, Product Engineering, and GCC/Captive environments. I am also known for turning crisis situations into structured, solvable problems by guiding teams toward the right technical and delivery solutions.Education & CertificationsB.E. Electronics & Communication Engineering – RGPVExecutive MBA – KSOUFuture Managers Academy (FMP) – WiproProject Managers Academy (PMA) – WiproPeople Manager Advanced Proficiency – WiproITIL Foundation 2011SAFE 4.5 Agile PractitionerSAFE 4 Scrum Master CertifiedPMPAWS Certified Cloud PractitionerSFPC & SFC CertifiedCross-functional Leadership Program – Business Administration & OperationsSpecialities & Core StrengthsDelivery Maturity ImprovementAI & Automation–led Delivery OptimizationAccount Mining & Revenue ExpansionEnd-to-End Project & Program ManagementTechnical Delivery LeadershipStakeholder & Client EngagementProduct Development & EngineeringProduction/Application SupportGovernance Setup & Process ImprovementAgile / Scrum MasteryRisk & Vendor ManagementService & Delivery TransformationTeam Building, Mentoring & Performance ManagementRelease & Sprint PlanningCrisis Management and Rapid Problem Solving

Experience

1. Global Technical Account Delivery Head

   Wipro

   May 2025 — Present · Bengaluru, IN

   Collaborate closely with Country CXO, Senior Directors and VP to plan and implement multiple COTS and Saas offerings with a span of multi-technologies across various geographies.• Lead a globally distributed high-performing team of 350+ associates driving operational excellence and efficiency.• Achieved a 50% reduction in customer escalations within one month of joining by introducing efficiency improvements initiatives and a new governance model.• Oversee the smooth functioning and enhancement of operations across 20+ countries\' managing portfolio exceeding 30 million USD annually.• Delivery led growth with AI infusion and automation mindset leading to additional revenue of 1 million.

Education

• Drucker School of Management

  Virtual Business Professional Online Simulation, Business Administration, Management and Operations

  2022 — 2023

• DAV Public School,Sahibabad

  12th, PCM,Comp Sc

  1987 — 2000

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  BE, Electronics And Communication

  2001 — 2005

• Karnataka State Open University, Mysore

  Executive MBA, Business Administration and Management, General

  2012 — 2013

Skills

• Core Java
• Soa
• Vendor Management
• Jsp
• Db2
• Java
• Application Support
• Weblogic
• Sql
• Quality Center
• Hibernate
• Agile Methodologies
• Gap Analysis
• Resource Management
• Itil Certified
• Management
• Team Building
• Stakeholder Analysis
• Team Management
• Cross-Functional Team Leadership
• Requirements Gathering
• Production Support
• Leading Meetings
• Sdlc
• Software Development
• Project Management
• Scrum
• Client-Focused
• Oracle
• Requirements Analysis
• Test Planning
• Project Planning
• Spring
• Core Banking
• Stakeholder Management
• Struts
• Team Leadership
• Training & Development
• Mentoring
• Global Delivery