Bhavya Bhatia

About Bhavya Bhatia

I help organizations turn complex, fragmented operations into connected, accountable, and scalable service models. With 15+ years in consulting and technology advisory, my focus is bridging the gap between strategy and execution across the front, middle, and back office; enabling businesses to operate with greater speed, stronger governance, and resilient operating models.Sitting at the intersection of business transformation, Enterprise Service Management (ESM), and platform strategy, I partner with industry leaders and high-growth organizations, primarily in the TMT sector. Leveraging the powerful ServiceNow as a strategic engine, I orchestrate core processes and automate workflows to eliminate friction and accelerate service delivery. The ultimate goal is always to optimize operating costs while engineering frictionless employee (EX) and customer experiences (CX).Today, I am focused on the next wave of digital transformation: Agentic AI. Moving organizations from mere experimentation to on-the-ground execution requires defining high-value use cases, shaping governance, and building the go-to-market assets that make adoption real. I am deeply invested in shaping this next generation of enterprise operations, where ServiceNow, intelligent workflows, and AI converge to accelerate outcomes and redefine service delivery.Let’s connect to discuss maximizing the ServiceNow platform, operationalizing Agentic AI, or turning enterprise friction into a competitive advantage.

Experience

1. Senior Manager

   Deloitte

   Jun 2024 — Present · Los Angeles, CA, US

Education

• San José State University

  Master of Business Administration (M.B.A.)

• Maharshi Dayanand University

  Bachelor’s Degree, Computer Science

Skills

• Market Research
• Security Compliance
• Nist 800-53
• Virtual Private Network (Vpn)
• Management Consulting
• Microsoft Office
• Social Networking
• Information Security Awareness
• Information Security
• Sql
• Vulnerability Assessment
• Microsoft Excel
• Requirements Analysis
• Public Speaking
• Servicenow
• Risk Assessment
• Threat & Vulnerability Management
• Teamwork
• Social Media
• Saas
• IT Service Management
• Business Process Improvement
• Data Analysis
• Project Management
• Crm
• Itil
• Management
• Professional Services
• Qradar
• Incident Response
• IT Operations
• Consulting
• Agile & Waterfall Methodologies
• Security Information and Event Management (Siem)
• Process Improvement
• IT Strategy