Bhavya Paliwal

Onboarding Specialist @Citi

Belfast, GB

Stakeholder Relationship Management: Managed end-to-end onboarding and offboarding of non-employees in NEMS, ensuring documentation and system data accuracy in line with organizational policies.Data Maintenance and Lifecycle Management: Maintained accurate, up-to-date non-employee data in NEMS throughout the lifecycle, including changes, extensions, and exits, while ensuring compliance through regular audits.Subject Matter Expert (SME) Role: Served as SME for non-employee processes, providing expert guidance, training, and support on policies, systems, and best practices to internal teams.Policy Compliance and Governance: Ensured full compliance with Citi’s non-employee policies, proactively identifying risks and taking corrective or escalation measures as needed.Client Query Management: Acted as the primary contact for non-employee queries, independently resolving issues and escalating complex cases while maintaining service levels.Process Improvement and Operational Excellence: Contributed to initiatives focused on process improvements, automation, and enhanced controls to drive accuracy, efficiency, and team performance.