Bhavya Jain
Crew Member @Domino's
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WORK HISTORY
Crew Member @Domino's
Leeds, GB
Analysed customer interactions across in-person, phone, and online orders to identify trends, common issues, and opportunities for improving service quality and operational efficiency.Leveraged feedback from customer complaints and resolutions to recommend process enhancements, resulting in increased customer satisfaction and reduced repeat issues.Prepared informal reports and summaries on customer behaviour patterns, supporting data-driven decisions in customer service strategy and team training initiatives.Collaborated with cross-functional teams to streamline order accuracy workflows, contributing to faster service times and higher order fulfilment accuracy.Documented customer experiences, feedback, and service pain points to support continuous improvement initiatives and enhance user journey mapping.Monitored and maintained compliance with health and safety regulations, contributing to a consistent and high-standard customer experience.
EDUCATION
Leeds Beckett University
Master of Business Administration - MBA
International School of Management Studies, Pune
Diploma of Education
Banasthali Vidyapith
Bachelor of Science - BS
ABOUT BHAVYA JAIN
Analytical and results-oriented professional with an MBA and a strong foundation in data analysis, business strategy, and digital marketing. Skilled in leveraging data-driven insights to optimise customer journeys, enhance service delivery, and inform business decisions. Proficient in using advanced analytics tools such as Power BI, Tableau, and Google Analytics to identify trends, measure performance, and drive continuous improvement. Expert at translating complex data into actionable strategies that boost operational efficiency and customer satisfaction.
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