Bhavya Dhawan
Customer Relationship Specialist @Atlys
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WORK HISTORY
Customer Relationship Specialist @Atlys
Delhi, IN
EDUCATION
Lucknow Public Schools and Colleges
Commerce with computers
ABOUT BHAVYA DHAWAN
Customer-focused professional with 3+ years of experience in managing relationships, resolving escalations, and improving overall customer experience. At Atlys, I work closely with customers to understand their concerns, handle complex issues across social media and communication channels, and ensure timely, empathetic resolutions.I specialize in turning difficult situations into positive experiences by actively listening, communicating clearly, and building genuine trust with customers. From responding to escalations to coordinating with internal teams for faster solutions, I focus on creating smooth journeys that strengthen long-term relationships.Driven by empathy, clarity, and accountability, I believe great customer experience comes from meaningful conversations and consistent support.
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