Bhavna Singh
Client-focused professional with 8+ years in customer success, account management & retention. Skilled in upselling, reducing churn, and building strong, revenue-generating client relationships.
- Role
- Senior Associate Customer Retention at Adobe
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
Experience
Senior Associate Customer Retention
Feb 2021 — Present · Noida, IN
Manage customer retention for Adobe services with a 40% retention target and 90% CSAT benchmark.•Ensure resolution accuracy with 70% RFT and reduce AHT to under 16 minutes.•Deliver a seamless support experience resulting in zero D-Sat feedback.•Train new hires on product knowledge, process, and customer-centric communication strategies.
Education
Upras Vidyalaya
Schooling
2009 — 2013
Mata Sundri College For Women
BA - Bachelor of Arts
2013 — 2016
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