Bhavi P.

About Bhavi P.

As a Principal Service Research and Design Strategy Leader, my dedication lies in unearthing and actualizing opportunities that not only enrich positive user experiences but also contribute to transformative organizational, social, and environmental outcomes. Portfolio Highlights:Comprehensive Service Blueprints: Delivered impactful Pregnancy Pathway service blueprints, providing Sendero Health Plans with insights and conceptual frameworks for optimizing services and processes for at-risk expectant mothers.Strategic Service Design: Co-led transformative Tele-health Hospital and Continuum of Care service design, revealing unmet needs for family caregivers and aging populations, prompting meaningful change at Kaiser Permanente.Optimized Employee Workplace: Successfully redesigned a Level 1 Trauma Center in the nation\'s capital, significantly improving the end-to-end journey for medical staff in Perioperative and Labor Delivery.Operational Efficiency: Optimized intel accessibility and sales processes by informing design enhancements for Schlumberger\'s cSI Xploit 1.5 and 2.0 software releases.Service Design Leadership: Directed design teams through service research and ideation, presented audit redesign future state journey, and led executive strategy workshops with key stakeholders at The Hartford.

Experience

1. Adjunct Professor

   Austin Center For Design

   May 2023 — Present

   Teach Sustainability and Impact Guest Lecture Series, empowering students with design practitioner techniques, emphasizing the importance of resiliency, guiding them in approaching complex \'wicked\' problems, and evaluating their impact effectively.+ Teach Remote Studio - Design Research & Strategy, specialized training for the career-focused individual seeking to upskill, expand their portfolio, and network. Also supporting organizations in conducting qualitative research projects by cultivating internal design research and strategy capabilities, while ensuring project success, and reducing design risks.

Education

• Massachusetts College of Art and Design

  Courses, Graphic Design and Visual Communications

  2001 — 2003

• UMass Boston

  Bachelor of Arts, Studio Arts

  2003

• Austin Center for Design

  Graduate Design Program, Interaction Design and Social Entrepreneurship

  2014

Skills

• Interactive Marketing
• Online Advertising
• Video Production
• Information Architecture
• Usability
• User-Centered Design
• Adobe Creative Suite
• Interactive Advertising
• User Interface
• User Experience
• Creative Direction
• Integrated Marketing
• Creative Strategy
• Digital Strategy
• User Interface Design
• Interaction Design
• Brand Development
• Experience Design
• Digital Media
• Dreamweaver
• Illustrator
• Advertising
• User Experience Design