Bhavini Mishra
Quality Analyst at Teleperformance( Cloud)
- Role
- Senior Quality Analyst at TP
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Senior Quality Analyst
Jan 2025 — Present
Monitor and evaluate customer interactions (calls, chats, emails) for adherence to quality standards and compliance. Identify errors, process gaps, and improvement areas through regular audits and root cause analysis. Generate and maintain quality reports, scorecards, and dashboards for internal and client reviews. Track and report quality trends, SLA deviations, and recurring issues for continuous process improvement. Provide constructive feedback and coaching to agents to improve communication, accuracy, and customer handling.
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