Bhavika Singh

About Bhavika Singh

With over a decade of experience in IT Service Management, I’ve built my career around solving complex problems under pressure—and turning chaos into clarity.As a seasoned Incident Manager Lead, I’ve led global teams through high-severity outages, cross-functional escalations, and major change events. My focus? Ensuring minimal business disruption, clear communication, and continuous improvement every step of the way. Key Wins Along the Way:>> Reduced Mean Time to Resolution (MTTR) by 30% through process automation and streamlined escalation paths.>> Improved SLA compliance to 98% across multiple support tiers.>> Mentored and led teams of 10–20 support professionals, fostering a high-performance culture rooted in accountability and agility.>> Played a key role in post-incident reviews and root cause analysis that cut recurring incidents by 40%.>> Successfully integrated incident, change, and problem management processes aligned with ITIL best practices across global operations.What sets me apart is my ability to stay calm and focused in high-pressure situations—whether it\'s a service outage at 2 AM or a critical business system failure during peak hours. I pride myself on being both technically grounded and people-centred, always bridging the gap between engineers, leadership, and end users.I’m always open to connecting with like-minded professionals or teams looking to elevate their incident response capabilities. If you\'re building a culture of operational resilience and want a leader who’s hands-on, strategic, and deeply committed to excellence—let’s talk.

Experience

1. Associate Vice President

   JPMorganChase

   Oct 2025 — Present · Bengaluru, IN

Education

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech, Computer Software Engineering

  2014 — 2018