Bhavik Mali

Customer Service Associate at TCS | Voice Process Expert | IRDAI-Compliant Support | Building Trust Through Every Call

Role: Customer Service Associate at Tata Consultancy Services
Location: Pune District, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Bhavik Mali

I am currently working as a Customer Service Associate at Tata Consultancy Services with…

Experience

Customer Service Associate
Tata Consultancy Services
Apr 2025 — Present · Pune, IN
The Voice Behind Clarity.As part of a critical insurance support project, I act as the first point of contact for customers ensuring that every conversation is compliant, confident, and customer-friendly. What I Do: Connect with potential policyholders to verify, clarify, and reassure — before onboarding. Ensure 100% compliance with IRDAI guidelines & internal quality metrics.🧩 Collaborate with internal audit teams to continuously refine call quality and customer experience. Convert customer confusion into clear, confident next steps. Impact Delivered:Raised first-call resolution rate through personalized scripts.Earned performance recognition for empathy-driven interactions.Actively contributed to training new agents on call flow and compliance.

Education

Vivekananda Global University
Bachelor of Computer Applications
2023

Contact information

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•••••@tcs.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Bhavik Mali

Experience

Customer Service Associate

Education

Vivekananda Global University

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