Bhavik Ajugiya
Customer Service Support Manager @GrayQuest
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WORK HISTORY
Customer Service Support Manager @GrayQuest
Mumbai, IN
Managing Contact Center Monitoring of Inbound and Outbound Call Flow Managing the team performance i.e. AHT, Quality Scores, RefresherHandling the projects i.e Repeat Call Analysis, Short Call AnalysisManaging the Tagging Metric identify the Q/R/CProcess Improvement Suggestion for better customer experienceManaging the Calling & Messaging System like DND Whitelisting, DLT RegistrationBenchmarking to onboard new systems to improve the customer reach
EDUCATION
University of Mumbai
Bachelor’s Degree, Business/Commerce, General
Welingkar Institute of Management
Master’s Degree, E-Commerce/Electronic Commerce
SKILLS
ABOUT BHAVIK AJUGIYA
Experienced Quality Analyst with a demonstrated history of working in the BPO industry. Skilled in Customer Relationship Management (CRM), Management Information Systems (MIS), Leadership, and Microsoft Excel. Strong quality assurance professional with a Master’s Degree focused in E-Commerce/Electronic Commerce from Welingkar Institute of Management. Pursuing Business Analyst certification of Indian Institute of Business Analyst from Imarticus Learning pvt ltd.
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