Bhavesh Singh Chauhan
IT Manager @Anantara Jewel Bagh Jaipur
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WORK HISTORY
IT Manager @Anantara Jewel Bagh Jaipur
Jaipur, IN
Managing all IT operations for a luxury hotel property, ensuring smooth technology delivery, high system availability, and exceptional guest experience.• Lead IT operations across the property, including PMS (Opera), POS, HSIA, Guest Wi-Fi, Jio IPTV, and security systems, ensuring 99.9% uptime.• Implemented Veeam Backup & Replication, Microsoft Defender for Endpoint, and Rapid7 patching, reducing cybersecurity and data risks by 40%.• Manage IT budget, vendor contracts, SLA compliance, and cost optimization, achieving 15% operational savings.• Plan and execute technology rollouts, system upgrades, and pre-opening projects, coordinating with vendors and cross-functional teams.• Oversee Windows Server, Active Directory, VMware, Microsoft 365, and network infrastructure, maintaining full operational efficiency.• Lead incident, change, problem, and risk management processes, ensuring quick resolution of IT issues with minimal disruption.• Develop and maintain IT policies, SOPs, and documentation, supporting business continuity and disaster recovery planning.• Mentor and manage the IT team, driving performance, training, and skill development.• Upgraded guest Wi-Fi and Jio IPTV systems, enhancing guest satisfaction and operational efficiency.• Implemented network monitoring and firewall optimization, strengthening property cybersecurity posture.• Led the deployment of new POS and PMS modules, improving check-in/check-out efficiency and reporting accuracy.
EDUCATION
Jai Narain Vyas University
Master of Arts (M.A.)
Jaipur National University
Master of Computer Applications - MCA
Jai Narain Vyas University
Bachelor of Arts (B.A.), Arts
SKILLS
ABOUT BHAVESH SINGH CHAUHAN
As an IT Manager at Anantara Jewel Bagh Jaipur, I oversee all technology operations to ensure uninterrupted services for a luxury hotel property. With expertise in Microsoft technologies, computer networking, and hardware troubleshooting, I lead initiatives such as implementing Veeam Backup, Microsoft Defender for Endpoint, and Rapid7 patching to mitigate cybersecurity risks by 40%. My role includes managing IT infrastructure, ensuring 99.9% system uptime, and optimizing costs while maintaining SLA compliance. With over a decade of experience in hospitality IT, including roles at Six Senses and Marriott International properties, I specialize in aligning technology solutions with business operations to enhance guest experiences. By leveraging my skills in PMS, POS, HSIA, and security systems, I contribute to seamless system operations, effective budget management, and successful pre-opening projects. My focus is on integrating technology as a driver of both operational efficiency and guest satisfaction.
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