Bhavani Vora

Sr. Director, Quality Center of Excellence l Global Leader

Role: Sr Director at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Bhavani Vora

At IntouchCX, our unwavering commitment to operational excellence has been paramount…

Experience

Sr Director
IntouchCX
May 2024 — Present · Hyderabad, IN

Education

ICALLPro Institute (Neutral & American Accent)
Certified Neutral & American Accent Trainer
2002 — 2002
Osmania University
Master of Business Administration (MBA)
2010 — 2012

Skills

Service Delivery
Training
Business Analysis
Vendor Management
Management
Team Building
Coaching
Software Documentation
Itil
Team Management
Recruiting
Operations Management
Business Process Improvement
Bpo
Quality Assurance
Outsourcing
IT Service Management
Call Centers
Presentation Coaching

Contact information

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Work email
•••••@intouchcx.com
Personal email
•••••@•••••.com
Direct dial
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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About Bhavani Vora

Experience

Sr Director

Education

ICALLPro Institute (Neutral & American Accent)

Osmania University

Skills

Find verified contacts for anyone on LinkedIn