Bhavani Gola
Partner Technical Advisor @Infosys
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WORK HISTORY
Partner Technical Advisor @Infosys
Seattle, WA, US
Supports team success through mentoring, coaching. • Serves as the primary escalation point, unblocking complex servicing issues and ensuring engineers have access to the right tools and resources to drive customer resolution. • Leads the swarming model by coordinating appropriate experts and resources to resolve issues efficiently and within SLA. • Drives execution of Delivery Excellence initiatives to improve service quality and operational effectiveness. • Acts as an early-warning mechanism by proactively identifying risks, communicating impact to stakeholders, and recommending corrective actions. • Identifies and implements process improvement opportunities through trend analysis and data-driven insights.
EDUCATION
Osmania University
Bachelor's degree, Computer Science
Osmania University
Bachelor's degree , Computer Science
ABOUT BHAVANI GOLA
Microsoft Dynamics CRM Functional consultant
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