Bhavana Vadlamani

Senior Customer Service Representative @Health Care Service Corporation

Tampa, FL, US

As a Senior Claims Customer Service Representative handling Medicare Advantage plans, you assist members with claim inquiries, resolve billing issues, and ensure compliance with Medicare guidelines.Key Responsibilities:1. Respond to member inquiries regarding claims, coverage, and benefits.2. Investigate and resolve claim discrepancies and payment issues.3. Communicate with providers, members, and internal teams to ensure claim accuracy.4. Follow Medicare regulations and company policies to process claims correctly.5. Provide guidance and training to junior representatives as needed.