Bhavana Jha

Oncore Consultant (Customer Service) @Experis

Built and maintained collaborative relationships with a diverse customer base, establishing trust as a dependable operational factor.*Managed customer inquiries and coordinated with relevant departments regarding customers financial claims to ensure timely problem solution, maximizing customer satisfaction and thus cutting company’s investment on Chinese customer service by 10%.*Leveraged numerical and analytical skills to interpret complex data sets, deriving actionable insights that influenced key business decisions and improved operational efficiency.*Mastered customer management tools and processes, proactively identifying and implementing efficiency improvements and optimization opportunities.*Handled confidential customer information with strict adherence to HIPAA and data privacy protocols, ensuring data integrity and compliance.*Reduced call queue waiting times by 50% through effective communication, active listening, and efficient resolution of customer inquiries, including assisting a significant percentage of Chinese/English-speaking customers.