Bhaumik Patel

Technical Support Representative @Concentrix

Belleville, ON, CA

As a Technical Support Representative for QuickBooks, I provide expert assistance to small and medium-sized business clients using Intuit\'s cloud-based accounting software. My key responsibilities include:Delivering high-quality support through phone, email, and live chat for QuickBooks Online and Desktop users.Assisting customers with setup, account configurations, invoicing, payroll, GST/HST, bank feeds, and reconciliation processes.Troubleshooting a wide range of technical and functional issues, ensuring prompt resolution and minimal downtime.Guiding users on product features and updates to help them streamline their accounting workflows.Collaborating with internal teams to escalate complex cases, provide product feedback, and improve support resources.Maintaining accurate records of all customer interactions and contributing to knowledge base documentation.Ensuring customer satisfaction by delivering clear, patient, and empathetic communication at every interaction.This role has enhanced my technical expertise in QuickBooks and strengthened my skills in accounting principles, customer service, and problem-solving in a fast-paced support environment.

Fanshawe College

Postgraduate Degree

VISHWAKARMA GOVERNMENT ENGINEERING COLLEGE, CHANDKHEDA,GANDHINAGAR 017

Bachelor of Engineering - BE