Saurabh Bhatnagar

About Saurabh Bhatnagar

Engineering Executive with 20+ years building and scaling Tier-1 distributed systems powering global commerce at massive scale. Deliver measurable impact by turning cloud modernization and AI-first engineering into business outcomes — including $20B+ incremental revenue, improved customer experience, and world-class reliability. Bridge product, architecture, and organizational design to translate strategy into scalable platforms and high-performing teams. Known for leading 100+ engineer organizations, modernizing complex ecosystems, and building AI-enabled systems that improve decision velocity and operational resilience. Drive AI-first transformation through agent-driven automation, developer platforms, and governance at scale — enabling faster innovation without compromising security, compliance, or trust.Career Highlights- Enterprise Transformation at Scale: Defined and executed the multi-year strategy for Amazon’s Global Payments Experience, modernizing a Tier-1 platform processing $500B+ annually at 35K TPS while elevating system reliability to & Conversion Engine: Championed the vision and architecture for the Unified Paying Experience and Wallet Health programs, delivering $20B in incremental GMV through step-change improvements in payment conversion.Strategic Global Expansion: Drove $1B in first-year travel bookings by unifying discovery, booking, payments, and Expedia integration into a seamless customer journey, establishing Groupon\'s credibility as a global travel platform.AI-Accelerated Engineering Transformation: Spearheaded GenAI-first engineering practices, implementing automation that reduced operational costs by 60% and significantly accelerated product development cycles.Global Org Design & Talent Strategy: Led the strategic growth of a global engineering organization from 6 to 100+ members, cultivating a high-performance culture focused on rapid experimentation and cross-functional innovation.Executive Governance & Roadmap Leadership: Defined program governance and strategic roadmaps in partnership with business and technology stakeholders, ensuring technical initiatives translated directly into measurable customer satisfaction gains and business reliability improvements.I thrive in complex, high-stakes environments where product, platform, and operations must perform as an integrated whole. Sustainable competitive advantage comes from strategic clarity, strong organizational design, and engineering cultures anchored in accountability, inclusivity, and long-term value creation.

Experience

1. Engineering Leader Amazon

   Amazon

   Mar 2017 — Present · Seattle, WA, US

   Led the Unified Payment Experience (UPX) initiative—one of the most transformative programs—modernizing payments experience across all checkout surfaces worldwide driving $20+B in incremental revenue through conversion improvements. Drove Amazon’s Payments strategy and execution building secure, seamless, and globally scalable payment systems. With a customer-first mindset, I focus on simplifying the end-to-end payment journey while upholding the highest standards of trust, reliability, and compliance for millions of customers worldwide- Directed multiple engineering teams to develop a high-performance, React Native–based application, leveraging modern front-end technologies, agile methodologies, and GenAI accelerators—achieving a 312 bps conversion uplift and a 3x reduction in development time- Championed architectural modernization and platform resiliency, ensuring rapid innovation while preserving operational excellence across a $500B+ annual payments ecosystem- Launched Pay by Invoice (PBI), Amazon’s first B2B payment solution, enabling 30-day terms and consolidated invoicing; drove $20B+ in purchase volume- Partnered on Amazon Small Business Credit Card launch, offering cashback and up-to-90-day payment terms for SMBs- Reduced platform operational costs by 40% through large-scale modernization, automation, and Generative AI-driven efficiency initiatives- Directed multiple tiger teams for EU PSD2 SCA/MFA compliance, mitigating declines and preserving $3B+ annual revenue- Delivered regulatory and security compliance across PCI, PSD2, EAA, JP-MFA, and GDPR, ensuring platform integrity.

Education

• Delhi University

  Bachelor of Science - BS, Computer Science

• Jamia Millia Islamia (JMI), Delhi

  Masters, Computer Science