Neha Bhatia

About Neha Bhatia

Hi, I’m Neha! My passion for coding started back in 8th grade and has grown into a…

Experience

1. Software Engineer (Ai Services)

   ServiceNow

   Apr 2025 — Present · Chicago, IL, US

   Voice AI team (AI Services)• Currently building a Golang-based proxy service to integrate third-party voice platforms like Twilio and Genesys with internal Cartesia APIs, enabling seamless voice interactions across channels. • Conducted a proof of concept (POC) using WebRTC to enable peer-to-peer communication via web and mobile apps, expanding the accessibility of voice services beyond traditional calling.Mobile App Builder team • Develop and maintain front-end features for mobile builder applications using modern JavaScript frameworks and libraries. • Collaborate with cross-functional teams including product managers, designers, and backend engineers to translate requirements into scalable and maintainable user interfaces. • Participate in code reviews to ensure code quality, consistency, and adherence to team standards. • Troubleshoot and resolve bugs across the front-end codebase to maintain application stability and performance. • Provide on-call support for mobile builder applications, addressing production issues and ensuring minimal downtime. • Work on proof-of-concept (POC) projects to explore new features, frameworks, and architectural improvements. • Optimize application performance by profiling, debugging, and refining front-end code and workflows. • Complete internal technical trainings and certifications to stay current with ServiceNow platform tools, frontend technologies, and secure development practices. • Contribute to the continuous improvement of development workflows, UI/UX enhancements, and team collaboration processes

Education

• DePaul University

  Master's degree, Computer Science

• CMR College of Engineering & Technology

  Bachelor of Technology - BTech, Computer Science