Bhaskar Ramanasundaram

About Bhaskar Ramanasundaram

Building a business with high integrity and a true focus on customer success has been a guiding principle for me throughout my career. I aspire to serve and drive customer success, through a grounded understanding of markets, products, and technology. I have been fortunate to learn from my friends, colleagues, and customers throughout my professional journey. I am also keen on giving back to the communities where I have lived - in areas where I can contribute and continue to seek opportunities to help in any way possible.I believe that the future of technology will for a large part revolve around machine-assisted automation of human tasks.With my current work at Blue Yonder, I am trying to bring together various facets of technology and human expertise to deliver value to customers in the domain of supply chain management.In the past, I was heading a large SCM transformation project in the areas of Planning, Procurement, and Channel Management at E2Open. I have also had the experience of heading the Independent Software Vendor (ISV) business at Bristlecone. Bristlecone also provided me an opportunity to head the India organization, a team that grew to over two thousand strong during my tenure, as its India CEO.In a previous role, I served as the Business Unit Head at Symphony Teleca (aka Harman (Samsung)). This role provided responsibility for Strategy, Planning, Sales support, Execution, Operations, and overall fiscal well-being of the business unit. The business growth for this service line was expected to be exponential and required that the business unit not only grow in numbers in a planned fashion but also develop as a learning organization that delivered the key goals set out in the three-year plan.In a prior role, as the Senior Director and Business Unit Head for Managed Services for JDA Software, I was responsible for driving delivery excellence for all Managed Services projects which included Cloud services, Knowledge Process Outsourcing (KPO), Hosting services, Business Process Outsourcing (BPO), etc.Prior to this role, worked as a Director (Hi-Tech) in the Global Services organization in i2 prior to the JDA acquisition of i2. I also worked for 2 years as the Senior Program Manager for the Global Customers Solution Management (GCSM) team in the US providing post-go-live Solution support to all US-based i2 customers. Also worked for 4 years in a Delivery lead role at several of i2\'s semiconductor customers representing i2 as the Customer Success Manager for their Operate Services engagements.

Experience

1. Leader - Customer Success Management - Discrete Manufacturing (Hitech, Automotive & Industrial)

   Blue Yonder

   Mar 2023 — Present · Tampa, FL, US

Education

• Virginia Tech

  Master's degree, Civil Engineering

  1990 — 1990

• Bangalore University

  B.E., Civil Engg

  1985 — 1989

• B. M. S. College of Engineering

  B.E., Civil Engineering

  1985 — 1989

• University of Wyoming

  M.S., Civil Engineering

  1990 — 1992

Skills

• Analytics
• Business Strategy
• Account Management
• Outsourcing
• Management Consulting
• Offshoring
• Management
• Solution Architecture
• Saas
• Business Process
• Business Process Re-Engineering
• Erp
• Leadership
• Program Management
• Supply Chain Management
• Pre-Sales
• Mergers & Acquisitions
• Strategic Planning
• Sales Operations
• Professional Services
• Software Project Management
• Crm
• Customer Service
• Project Management
• Enterprise Software
• Project Planning
• Supply Chain
• Executive Management
• Customer Management
• Supply Chain Software
• Business Intelligence
• Cross-Functional Team Leadership
• Business Units
• IT Operations Management
• Requirements Analysis
• Team Management
• Cloud Computing
• Product Management
• Integration
• Supply Chain Optimization