Bhaskar Parimi

About Bhaskar Parimi

I am a health and wellness professional with 10+ years of experience as wellness manager, operations manager, guest relations and sales and strategic business development. Following are the core skills that I have developed in my professional journey:1. Discipline, dedication, integrity and flexibility 2. Listening skills3. Empathy4. AI skills for MS Office, online search, Data analysis5. Identifying the real problems customer face and offering them solutions in the form of product or services.6. Team management and training, upgrading, motivating team7. Finishing projects/ deliverables/ training in time as per agreement8. Establishing SOP\'s.9. Customer relationship, engagement, feedback and referrals10. Co-ordinating with cross department HOD\'s and make sure customer service is delivered best.11. Budgeting - forecasting, P&L 12. Excellent communication and soft skills13. Upgrading professional skills

Experience

1. Wellness Manager

   Cgh Earth Experience Wellness

   Aug 2024 — Present · Kollam, IN

   I have consistently driven excellence in patient services and healthcare operations by combining structured process improvements with empathetic, patient-centered initiatives. I developed and implemented Service SOPs for CIS patients, ensuring consistency in care delivery and strict adherence to NABH standards, while streamlining workflows to enhance efficiency and patient experience. Recognizing the importance of communication, I provided real-time interpretation support during patient-doctor consultations, bridging language barriers and empowering patients to make informed decisions about their health.Through collaborative efforts across departments, I helped raise the Guest Satisfaction Score to 90%, achieved a 30% increase in repeat patient visits over two years, and reduced the average complaint resolution time from 45 minutes to 15 minutes. These improvements also led to a 25% rise in guest-recommended new clients, strengthening trust and loyalty. To sustain this momentum, I initiated daily cross-departmental meetings with heads to proactively address patient concerns and implement solutions. I also managed night duty operations, ensuring smooth front office work, patient documentation, and compliance with Form B/C requirements.Beyond operational excellence, I focused on holistic patient engagement by organizing cultural activities and art therapy programs to support emotional healing. These initiatives fostered a welcoming environment, reduced stress, and enhanced overall patient well-being. My approach has consistently balanced compliance, efficiency, and empathy, resulting in measurable improvements in satisfaction, loyalty, and institutional reputation.

Education

• International Academy of Sound Healing

  Professional Sound Healer, Sound Therapy

  2013 — 2014

• Acharya Nagarjuna University

  B.Sc, Mathematics, Statistics and Computer Science

  2000 — 2003

• Health care sector skills counsil

  Health and Wellness Coach, Coaching

• School of Ayurveda and Panchakarma

  Ayurveda bodyworks and panchakarma specialist, Ayurvedic Medicine/Ayurveda

• Indian Institute of Finance

  Master of Business Administration - MBA, Finance and Financial Management Services

Skills

• Sound Therapist, Yoga Therapist
• Holistic Health
• Healing
• Yoga
• Meditation
• Wellbeing