Bhaskar Goel
Senior Technical Lead - Sre @Deutsche Telekom
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WORK HISTORY
Senior Technical Lead - Sre @Deutsche Telekom
Gurugram, IN
Leading the Platform Reliability Operations (PRO) team, I focus on ensuring system stability, scalability, and efficiency across critical infrastructure and services. Incident Management & Reliability1.Managing NOC/SRE operations, incident response, and root cause analysis (RCA).2. Built a centralized Status Page for real-time incident communication.3. Optimizing shift rosters, on-call schedules, and alert escalations for 24/7 coverage. Monitoring & Observability1. Overseeing Dynatrace, Prometheus, Grafana, ELK, and AI-driven alerting.2. Managing alerts/month with signal-to-noise optimization.3. Implementing AI-based incident correlation to reduce false positives. SRE & Automation1. Driving SRE best practices for reliability, auto-remediation, and toil reduction.2. Enabling the team to upskill in AWS, Kubernetes, and scripting for automation.3. Building runbooks and self-healing mechanisms to enhance operational efficiency. Managing Central Products1. Overseeing Git, SonarQube, Jenkins, Nexus, and Sentry to ensure uptime and security.2. Optimizing CI/CD, code quality, and artifact management for seamless development. Process Optimization & Collaboration1. Established a shared email box & Jira space for streamlined communication.2. Integrated Dynatrace with Jira, Microsoft Teams, Zenduty, and Microsoft AD SSO.3. Presenting operational challenges & incident insights to the DT Board of Directors. Scaling & Expansion1. Leading API monitoring & alerting across multiple products & regions.2. Implementing separate US & EU monitoring dashboards for regional observability.3. Enhancing AI-driven anomaly detection for proactive issue resolution.
EDUCATION
Hindustan College of science and technology
Bachelor of Technology - BTech, Electronics and Communication Engineering
Delhi Public School Mathura Refinery
Senior Secondary, Physics, Chemistry and Mathematics
SKILLS
ABOUT BHASKAR GOEL
With 11 years of experience in SRE, DevOps, and IT Operations, I specialize in enhancing system resilience, automating workflows, and ensuring high availability. I have led 24/7 NOC/SRE teams, managing high-volume incidents, RCA processes, and escalations while implementing AI-driven monitoring and auto-remediation.My expertise spans observability tools like Dynatrace, Prometheus, Grafana, ELK, Splunk, and Datadog, improving system reliability and response times. I drive automation-first strategies using Python, Shell, Terraform, and Ansible, streamlining CI/CD, infrastructure management, and cloud migrations.I have successfully managed core DevOps platforms like Git, SonarQube, Jenkins, Nexus, and Sentry, ensuring seamless development workflows. Strong in incident and change management, I leverage Jira, ServiceNow, and Microsoft Teams to optimize ITSM processes.Passionate about reliability, automation, and continuous improvement, I enjoy mentoring teams, reducing toil, and driving innovation in cloud-native environments. Let’s connect to talk about SRE, DevOps, and platform engineering!
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