Bhaskar Goel

About Bhaskar Goel

With 11 years of experience in SRE, DevOps, and IT Operations, I specialize in enhancing system resilience, automating workflows, and ensuring high availability. I have led 24/7 NOC/SRE teams, managing high-volume incidents, RCA processes, and escalations while implementing AI-driven monitoring and auto-remediation.My expertise spans observability tools like Dynatrace, Prometheus, Grafana, ELK, Splunk, and Datadog, improving system reliability and response times. I drive automation-first strategies using Python, Shell, Terraform, and Ansible, streamlining CI/CD, infrastructure management, and cloud migrations.I have successfully managed core DevOps platforms like Git, SonarQube, Jenkins, Nexus, and Sentry, ensuring seamless development workflows. Strong in incident and change management, I leverage Jira, ServiceNow, and Microsoft Teams to optimize ITSM processes.Passionate about reliability, automation, and continuous improvement, I enjoy mentoring teams, reducing toil, and driving innovation in cloud-native environments. Let’s connect to talk about SRE, DevOps, and platform engineering!

Experience

1. Senior Technical Lead - Sre

   Deutsche Telekom

   Aug 2024 — Present · Gurugram, IN

   Leading the Platform Reliability Operations (PRO) team, I focus on ensuring system stability, scalability, and efficiency across critical infrastructure and services. Incident Management & Reliability1.Managing NOC/SRE operations, incident response, and root cause analysis (RCA).2. Built a centralized Status Page for real-time incident communication.3. Optimizing shift rosters, on-call schedules, and alert escalations for 24/7 coverage. Monitoring & Observability1. Overseeing Dynatrace, Prometheus, Grafana, ELK, and AI-driven alerting.2. Managing alerts/month with signal-to-noise optimization.3. Implementing AI-based incident correlation to reduce false positives. SRE & Automation1. Driving SRE best practices for reliability, auto-remediation, and toil reduction.2. Enabling the team to upskill in AWS, Kubernetes, and scripting for automation.3. Building runbooks and self-healing mechanisms to enhance operational efficiency. Managing Central Products1. Overseeing Git, SonarQube, Jenkins, Nexus, and Sentry to ensure uptime and security.2. Optimizing CI/CD, code quality, and artifact management for seamless development. Process Optimization & Collaboration1. Established a shared email box & Jira space for streamlined communication.2. Integrated Dynatrace with Jira, Microsoft Teams, Zenduty, and Microsoft AD SSO.3. Presenting operational challenges & incident insights to the DT Board of Directors. Scaling & Expansion1. Leading API monitoring & alerting across multiple products & regions.2. Implementing separate US & EU monitoring dashboards for regional observability.3. Enhancing AI-driven anomaly detection for proactive issue resolution.

Education

• Hindustan College of science and technology

  Bachelor of Technology - BTech, Electronics and Communication Engineering

• Delhi Public School Mathura Refinery

  Senior Secondary, Physics, Chemistry and Mathematics

  1995 — 2009

Skills

• Technical Marketing
• Mongodb
• Databases
• Linux Server
• Fleet Management
• Command Prompt
• Gps Tracking
• Networking
• Testing
• Database Administration
• Microsoft Word
• Client Services
• Team Leadership
• Sql
• Linux
• Software Product Management
• Microsoft Office
• Technical Leadership
• Server Administration
• English
• Software Installation
• Gps Units
• Management
• Service Delivery
• Leadership
• C++
• Technical Support
• Windows
• Cloud Computing
• Linux System Administration
• Research
• Operating Systems
• Public Speaking
• Technical Presentations
• Customer Service
• Mysql
• Servers
• Powerpoint
• Microsoft Excel
• Shell Scripting