Bhaskar Singh
Visa Support Specialist at CIBT with expertise in client relations | Global EVisa Processing | Immigration | ServiceNow & Freshdesk | Former IT Service Desk Analyst | Order Management | Azure Fundamental |
- Role
- Visa Support Specialist at CIBT
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Bhaskar Singh
Experienced Visa Support Specialist with 4+ years of combined experience in global visa…
Experience
Visa Support Specialist
Aug 2023 — Present · Gurugram, IN
EVisa Application Processing Freshdesk (Ticket Management) Service enablement Ticketing & Client SupportTravel Industry Operations Ticketing & Client SupportResponsible for managing the complete lifecycle of global eVisa applications from intake to final submission and getting approval while ensuring accuracy, compliance, and adherence to service-level agreements (SLAs). I worked as part of a high-performance service delivery team, providing administrative and operational support to international corporate clients, VIP travelers, and internal stakeholders.Managed the end-to-end processing of eVisa applications, including document intake and final review, ensuring timely and accurate submissions across multiple jurisdictions.Provided exceptional client support via Freshdesk, responding to queries, tracking requests, and resolving issues in a timely and professional manner, contributing to improved client satisfaction scores.Conducted detailed document verification and quality checks, ensuring compliance with country-specific immigration requirements and internal SLA metrics.Handled VIP accounts and high-priority cases, utilizing a global operations dashboard to monitor progress, prioritize urgent requests, and streamline workflow for faster turnaround.Maintained and protected confidential client data throughout all service interactions, in line with data protection policies and industry standards.Collaborated with internal departments and regional teams to coordinate updates, escalate time-sensitive requests, and ensure smooth service delivery across international markets.
Education
MIT University of Meghalaya
B.tech, Mechanical Engineering
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