Bhaskar Raju
Customer Success Manager | Client Success & Retention Strategist | Startup Onboarding & Churn Reduction Specialist
- Role
- Account Manager Client Success at UAbility
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Bhaskar Raju
Customer Success Manager | Client Growth Strategist | Driving Retention, Revenue & Remarkable Experiences With 6+ years of experience leading Customer Success and Growth strategy, I help early-stage and scaling businesses turn clients into long-term partners by building trust, reducing churn, and driving measurable outcomes across the customer lifecycle.Whether it’s creating high-touch onboarding journeys, streamlining adoption, or executing upsell strategies that align with business goals my mission is to drive retention, revenue, and relationships. What I Bring to the Table: Strategic Onboarding & Customer Lifecycle Management Client Education, Activation & Health Monitoring Proactive Communication & Objection Handling Cross-Functional Alignment Across Product, Sales & Support Upselling, Revenue Expansion & Outcome-Focused SolutionsOver the last 3 years alone, I’ve directly contributed to ₹3 Cr+ in revenue through consultative upselling, outcome-based road mapping, and identifying hidden growth levers within client accounts all while maintaining top-tier satisfaction and retention. My Approach:Hands-on with every stage of the client journey from onboarding to advocacyDeep listener who translates client goals into actionable success plansMetrics-obsessed: retention, NPS, churn signals, and expansion readinessAgile collaborator: work closely with sales, product, and marketing teams to solve real business problems Why I Love Customer Success:To me, Customer Success is not just about service it’s about building transformational partnerships. I believe in staying ahead of client needs, solving friction points before they surface, and turning every interaction into a moment of value.I’ve worked closely with digital-first businesses, solopreneurs, and startup founders helping them grow from pilot users to power users, while driving both business success and product loyalty.Let’s connect if you\'re looking for a CSM who blends empathy with execution and brings a revenue-focused mindset to every client interaction.
Experience
Account Manager Client Success
Dec 2025 — Present · IN
Client Onboarding, Retention, Client Journey mapping, Upselling
Education
Vivekananda Degree College (Kukatpally)
Bachelor of Commerce - BCom, Business/Commerce, General
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