Bhaskar Parab
Customer Service at Nouryon Chemicals
- Role
- Customer Service & Order Management Professional at Nouryon
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Bhaskar Parab
More than 15 yrs. experience with a demonstrated history of working in the oil & energy…
Experience
Customer Service & Order Management Professional
Dec 2020 — Present · Maharashtra, IN
Taking care of Drop Shipment, Direct Indent, Local, Trade from port, High Seas Sales orders.Improving customer service procedures and policies.SAP Customer Master data management.User acceptance testing (UAT) for new business model.Own the customer orders from receipt to fulfillment for resolving challenges in its execution.Scrutiny of orders for correctness and completeness before order processing in SAP.Generating sales, processing returns and issuing receipts.Ensure loading, dispatch from supplying plant & follow up for timely delivery with logistics team.Track shipments and inform status to the customers.Root cause analysis for delivery failures & in transit shortage / damages.Regular reviews of backlog orders for possible executions.Customer overdue analysis to avoid credit block for due shipments.Complaints Management through CRM.Support to achieve budget revenue.Coordination with internal & external personnel [Sales, Customers, Warehouse/ Plant, shipping lines].MIS Reporting on performance.
Education
University of Mumbai
Bachelor of Commerce (B.Com.)
2000 — 2005
Yashwantrao Chavan Maharashtra Open University
Logistics and supply chain management
2012 — 2014
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