Bhaskar Choudhury
EY || Ex-HCL Tech || IT Service Delivery/ Account Management/ IT Sales Enablement
- Role
- Client & Industries at EY
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Bhaskar Choudhury
Result-driven IT professional with over 16 years of diverse experience in Service Delivery Management, End User Support (EUC), Account Management, and Client Relationship Management. Proven expertise in managing large-scale operations across multi-site environments, driving customer satisfaction, and delivering operational excellence. Strong background in ITIL-based service delivery, with the ability to manage onsite/offsite teams, execute strategic planning, and handle vendor coordination. Adept at managing performance, engaging with senior stakeholders, and aligning IT services with business goals.
Experience
Client & Industries
Apr 2022 — Present · Gurugram, IN
Client & Industries
Education
Sikkim Manipal Institute of Technology
Master of Business Administration (M.B.A.), Information Technology
2008 — 2010
Chaudhary Charan Singh University
Bachelor's degree, Computer Application
2002 — 2005
Skills
- Service-Level Agreements (Sla)
- IT Operations
- Requirements Analysis
- Vendor Management
- IT Service Management
- Service Management
- People Management
- Change Management
- Leadership
- Incident Management
- Information Technology
- Outsourcing
- Telecommunications
- Business Process
- Sql
- IT Management
- Management Information Systems (Mis)
- Customer Relationship Management (Crm)
- Sdlc
- Team Building
- Management
- Team Leadership
- Team Management
- Service Delivery
- Business Process Outsourcing (Bpo)
- Technical Support
- Business Analysis
- Project Management
- Crm
- Itil
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