Bhaskar Banerjee

About Bhaskar Banerjee

As the Director Solution & Delivery and Global Delivery Function Head (Intl. Integrator) at Orange Business, I lead a practice vertical of 650 staff, managing customer accounts, global SIAM programs, and P&L of ~USD 110 million annually. I have 21 years of experience in delivering IT services, solutions, consulting, and programs for international clients across various industry verticals, such as BFSI, Logistics, Oil & Gas, and FMCG.My core competencies include portfolio/program management, account and P&L management, account delivery management, IT strategy and planning, IT outsourcing & governance, IT transformation, and solution architecture and design. I leverage my expertise in SDN, cloud computing, cyber security, AI-ITOps, DevOps, RPA, ML/AI, and IoT to enable digital transformation and innovation for my clients. I am passionate about customer satisfaction, quality excellence, and team development, and I hold several certifications, such as ITIL Expert, CobIT 5, Six Sigma Black Belt, and Risk Management and BCM.Key Skills : Portfolio/Program Management; Account and P&L Management; Client Relation Management;CXO level stakeholder managementService Delivery Management at the Global level;Cloud Computing AWS, Azure, GCP; Public, Hybrid approachAI-ITOps, DevOps, RPA, ML/AI & IoT IT Strategy and Planning;IT Service Management, IT Operations; Outsourcing;IT Governance, IT Organizational Design;IT Infrastructure Transformation Management;Global SIAM Program ManagementRequirement Analysis, Solution Architecture & Design;IT Infrastructure, Network & Systems;Global Data Center Management, Server & storage operations, Monitoring solutions, Enterprise Architecture;ITIL, Process Improvement based developments (Six Sigma/Lean); Multi-year technology planning, Financial forecasting;Capacity planning, Vendor management;Team Development & Leadership;Grooming the next line of Leadership.

Experience

1. Director Services Delivery (Global Delivery Function Head)

   Orange Business

   Jan 2023 — Present · Mumbai, IN

   Head - Service Delivery managing Global Managed IT Infrastructure Services and SIAM/MSI Programs for prestigious large Conglomerate clients. Responsible for Service Delivery, Service Assurance (Remote IT Infrastructure Managed Services ) & Program Management at a global scale managing a team of 650 resources comprising Program Managers, Operation Managers, Transition & Implementation Managers, Technical Subject Matter Experts, Solution Design Architects, and Technical helpdesk analysts.End-to-end ownership of Service Delivery & Program Management of global customer accounts worth three-digit multi-million dollars yearly revenue.Leads the Global IM practice – Unified communication & collaboration, Enterprise Network(including SDN), Cloud approach & architecture ( AWS, Azure, GCP; Public, Hybrid), Security & Data-centers for global and domestic assignments.

Education

• Aegis School of Business, Data Science & Telecommunication

  Masters Program in Telecom Management, Telecom Management

  2002 — 2003

• Utkal University

  Bachelor of Engg ( Honours Degree ), Electronics & Telecommunication

  1998 — 2002

• Stanford University

  Certificate Course, Machine Learning

  2023 — 2023

• Indo-German Training Centre

  Executive MBA, Business Administration and Management, General

  2017 — 2018

Skills

• Cross-Functional Team Leadership
• Solution Architecture
• Contact Centers
• Telecommunications
• Program Management
• IT Operations
• Voip
• Data Center
• Enterprise Software
• Enterprise Architecture
• Requirements Analysis
• People Development
• Governance
• Networking
• Incident Management
• Vendor Management
• Manager of Managers
• People Skills
• Call Centers
• Team Management
• Strategic Planning
• Project Management
• IT Service Management
• Account Management
• Managed Services
• Project Portfolio Management
• IT Outsourcing
• Itil
• Ccna
• Voice Over Ip (Voip)
• Team Mentoring
• IT Management
• Pmp
• Team Building
• Management
• Transition Management
• Service Delivery
• Business Analysis