Bharvi Ramteke

Process Analyst @Cambridge Technology Enterprises Limited

Hyderabad, IN

Managed client tickets on the Fresh desk platform, ensuring prompt and effective resolution of technical issues.• Provided technical support and troubleshooting for applications like E-HUB and LISA, used daily by security personnel for patrolling and task management.• Assisted users with resolving application-related issues, ensuring minimal disruption to daily security operations.• Designed and defined security zones within projected buildings, ensuring proper access control and compliance.• Developed standard workflows for zone-based security operations, ensuring smooth execution of security procedures.• Assisted in configuring Heliaus to manage zone-based security alerts, ensuring real-time monitoring and response.• Generated reports on zone efficiency, security incidents, and workflow performance.• Documented technical issues, solutions, and user feedback to improve the support process and system performance.

Ms Ramaiah College Of Arts Science and Commerce

Master of Science

Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

B.sc