Bharti Negi
IT Service Delivery Manager | Technology Services | IT Operations | People Leader | Thought Leadership | Business Transformation, Process Improvement | PMP-PMI | ITIL V3| SAFe4 Agilist
- Role
- Technology Operations Manager at Metlife
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bharti Negi
With 15+ years of experience in the IT sector, I am a people and project leader who specializes in operations management, digital transformation, leading automation projects, project management, compliance and audit management, and resource management. I have a PMP-PMI certification and a MDP in People Management and Managerial skills from IIM Lucknow.As a Manager Technology Services at MetLife, I provide cross-functional leadership, communication management, and stakeholder management across various teams and projects. I am responsible for successfully transitioning the IT/financial support projects, followed by operational and functional management for a team of 20 associates, specialists, and team leads. I am also leading an automation project using license-free software and tools, keeping the project within the allocated budget and delivering high-quality results. I have a proven track record of driving proposals, creating statements of work and change requests, maintaining compliance, drive Agile projects, business development and ensuring customer satisfaction.My leadership philosophy is anchored in cultivating a culture of agility and continuous improvement, with a strong emphasis on talent development and operational excellence. I am passionate about leveraging technology to drive business value and am committed to delivering exceptional results through effective people management and operational oversight.
Experience
Technology Operations Manager
May 2024 — Present · IN
People Management: Lead and manage onsite/remote team of IT professionals in India, ensuring high levels of team engagement, performance, and professional development.• Project Coordination: Work closely with the Senior Directors to understand the quarterly roadmap and planned work, translating strategic goals into actionable plans for the onsite/remote teams.• Process Optimization: Continuously assess and improve processes for managing onsite/remote work, leveraging best practices in onsite/remote team management to enhance productivity and collaboration.• Performance Monitoring: Track and report on team performance against key objectives and project milestones, identifying and addressing any issues that may impact delivery.• Communication Facilitator: Act as the primary point of contact between remote workers in India and various stakeholders, ensuring clear, timely, and effective communication across all levels.• Collaboration and Support: Foster a culture of collaboration and support among the remote teams, facilitating knowledge sharing and cross-team initiatives to drive innovation and efficiency.• Resource Management: Oversee resource allocation and workload distribution, ensuring that projects are adequately staffed, and team members are not overburdened.
Education
Kurukshetra University
Bachelor of Computer science, Computers
2004 — 2007
Indian Institute of Management, Lucknow
MDP (Management Development Programme), People Management and Managerial skills
Kurukshetra University
Master of Computer Applications - MCA, Computers
2009 — 2012
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