Bharti Mathur
Operations Manager @Majorel
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WORK HISTORY
Operations Manager @Majorel
Waterloo, ON, CA
Lead, manage and develop a remote team of 12 supervisors and 230 Content Moderators.• Drive KPIs and operational results in accordance with service delivery agreements• Partner with support functions such as WFM, Quality, Compliance & HR to ensure end to end operational excellence• Drive process improvement by identifying and acting on opportunities• Analyze root causes of operational issues and initiate corrective action by implementing policy, procedural, and system solutions• Review processes and systems to ensure controls, compliance and oversight mechanisms are in place to minimize risks
EDUCATION
Hult International Business School
Master of Business Administration (MBA), Marketing
Hult International Business School
Master's degree, International Marketing
Delhi University
Bachelor's degree, English Language and Literature, General
ABOUT BHARTI MATHUR
A passionate leader with over 10 years of experience in the Banking and Finance Industry with specialization in Operations Management, Business Development and Customer Services. Proven ability to create a positive team environment by building collaborative relationships, driving empowerment, innovation and high degree of engagement. Constantly striving to enhance my expertise and proactively applying knowledge on the job to improve processes. Skilled at identifying service gaps and driving solutions to continually improve department efficiency and support business needs. Strong operations professional with a Masters in Business Administration (MBA). Experienced in working in cross-cultural teams and enthusiastic about learning from team members, sharing experiences and implementing great ideas together. Transferable Skills: People Leadership | Customer Focus | Change Management | Result Oriented | Effective Communication | Innovative | Adaptable
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