Bharti Dhyani

Customer Success Expert @Concentrix

Newcastle Upon Tyne, GB

Receiving inbound calls from customers contacting us about their contractCommunicating with existing customers and internal customers (other departments) Answering customer queries, arranging services for customers Entering and updating customer information to the internal database Analysing customer behaviour. Tailoring services to suit customer’s needs (Fact finding and Objection handling) Handling customer complaints by understanding the needs of clients and responding effectively taking ownership Developing aggressive retention strategies based on customer feedback Negotiating with customers to renew contracts and retain business also focusing heavily on revenue Having regular coaching sessions with Team manager and Quality coaches to propose customer retention solutions and improve call structure