Bharti Parmar

Front Office Executive @Roseate Hotels & Resorts

Delhi, IN

Ensure a smooth and luxurious guest experience from arrival to departure by managing check-ins, check-outs, reservations, room assignments, and guest preferences through PMS systems. coordinates closely with housekeeping, concierge, F&B, and other departments to deliver timely and personalized service. My role includes handling guest inquiries, complaints, and correspondence with professionalism, managing billing and payments, assisting with VIP and group bookings, and maintaining lobby standards. Also support concierge services, uphold brand protocols, safety and grooming standards, and contribute to daily front office operations, night audits, and guest satisfaction through efficient communication, problem solving, and a strong service-focused approach.

Lovely Professional University

Bachelor of hotel management and catering technology , Hospitality Administration/Management

Hindu Kanya College Kapurthala

Intermediate, Business/Commerce, General

RK Public school Jalandhar

High School, General Studies