Bharti Gupta
Helping Businesses Transform Customer & Employee Experiences with Effortless, AI-powered Solutions
- Role
- Senior Business Development Manager at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Bharti Gupta
I build intuitive SaaS products and solutions that simplify IT and customer-facing operations. With hands-on experience in helping organisations streamline ticketing, asset & change management, I’m passionate about transforming customer challenges into efficient, scalable workflows.• Conducted 150+ discovery conversations with IT/CX leaders to gather requirements and drive product improvements• Delivered streamlined workflows and helped enterprise customers migrate from legacy / on-prem tools to cloud-based ITSM platforms• Collaborated cross-functionally with sales, product, engineering, and support teams to enable smooth product rollouts and user adoptionI’m focused on building products that solve real-world problems, drive operational efficiency, and deliver measurable value. Always open to connecting with fellow product thinkers and exploring opportunities in product management.
Experience
Senior Business Development Manager
Feb 2025 — Present · Bengaluru, IN
Led requirement gathering and customer discovery for ITSM and CX workflows, translating pain points into actionable product features.Designed and documented workflows (ticketing, asset management, change management) that replaced legacy on-premise tools — enabling improved scalability and reduced manual overhead.Coordinated with cross-functional teams (Sales, Engineering, Support) to scope and pilot cloud-based ITSM implementations for clients, ensuring clear communication, faster onboarding, and better adoption.Supported demos and product walkthroughs to potential clients — showcasing how SaaS-based tools solve real operational challenges.Provided feedback from customers to product teams, influencing product roadmap and improving usability for mid-market and enterprise clients.
Education
SRM IST Chennai
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2016 — 2020
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