Bhartendu Gautam

About Bhartendu Gautam

Optical Network professional with over a decade of experience in Technical Assistance…

Experience

1. Senior Technical Lead

   Colt Technology Services

   Jul 2016 — Present · Gurgaon, IN

   Lead troubleshooting for SDH, Ethernet & DWDM networks, improving uptime & customer satisfaction.• Collaborated with engineering, planning teams to resolve complex software/hardware faults across the transmission network.• Maintained and optimized LDN DWDM network operations with robust documentation & process standardization.• Acted as Single Point of Contact (SPOC) for Asia Network Operations, ensuring smooth communication with regional teams and customers.• Drove service restorations and proactive monitoring initiatives that minimized downtime.• Generated additional $34K in revenue in 2024 by optimizing fault management, rerouting and enabling faster customer service activations.• Managed and motivated employees to be productive and engaged in work.• Accomplished multiple tasks within established timeframes.• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.• Maximized performance by monitoring daily activities and mentoring team members.• Cross-trained existing employees to maximize team agility and performance

Education

• Doctor Babasaheb Ambedkar Marathwada University

  B.E

  2003 — 2007

• Model St Michael High School,Patna

  10th

  2000 — 2001

• A.N college patna,bihar

  I.sc

  2001 — 2003

Skills

• Telecommunications
• Sdh
• Provisioning
• Transmission
• Transmission and Provisioning
• Dwdm
• Fault Management
• Network Optimization
• Service Delivery
• Vendor Management
• Management
• Nms