Bhargavi Reddy
Community Support Manager @Ripple Smart Metering Wireless
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WORK HISTORY
Community Support Manager @Ripple Smart Metering Wireless
Hyderabad, IN
A glimpse into a day in Community Support Management (CSM) at Ripple Smart Metering!Our team ensures smooth utility operations by: Updating issues raised during FM calls in the CSM concerns log Tracking WhatsApp communications & FM call completions Checking gateway status post 10 AM for seamless monitoring Identifying unbilled meters & coordinating with Backend + KM teams Reconciling payments via Razorpay Reviewing CSA tracker for project complaints & following up until closure Generating & verifying dashboard bills (Postpaid) Sharing project master sheets (flats, registered consumers, meters) with respective FMs Explaining Move-in & Move-out processes to consumers Conducting weekly visits to every project—because on-ground connection matters most Every task, whether small or big, is about building trust, transparency, and convenience for our consumers. At Ripple, we don’t just manage utilities—we simplify lives.
EDUCATION
Sree Vidyanikethan Degree College, A.Rangampet, Tirupati.
BTech - Bachelor of Technology
ABOUT BHARGAVI REDDY
Sales professional with 8 years’ experience, including 2 years as Team Leader and 2 years as Sales Manager. Skilled in driving revenue growth, leading teams, and using data insights for strategy, reporting.
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